1. Returns & Exchanges
We want you to love your purchase! If you're not satisfied, you can return or exchange eligible items within 30 days of receiving your order.
Eligibility for Returns:
✔️ Clothing: Unworn, unwashed, and in original condition (with tags attached)
✔️ Fitness Equipment & Accessories: Unused and in original packaging
✔️ Proof of Purchase: Required (order confirmation or receipt)
✔️ Exchange Requests: Must be for the same item in a different size or color (subject to availability)
Non-Returnable Items:
❌ Final Sale items, gift cards, or digital products
❌ Hygiene-sensitive items, such as resistance bands, yoga mats, or water bottles, if opened
❌ Customized or personalized products
2. Refund Process
Once we receive your return, we inspect it within 5 business days
If approved, a refund is issued to your original payment method within 3–7 business days
If rejected (due to signs of wear/use), we will notify you and return the item
3. Return Shipping
Customers are responsible for return shipping costs, except in cases of defective or incorrect items
We recommend using a trackable shipping service to ensure safe delivery
If we provide a prepaid return label, the cost may be deducted from your refund
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us at [your support email] within 7 days with photos. We will arrange a free replacement or full refund.
5. Exchanges
If you need a different size or color, return your item for a refund and place a new order
For defective items, we will replace them at no cost
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, check with your bank
If there’s still an issue, contact us at [your support email]
Why This Works for Your Business:
✅ Fair 30-day return window → Encourages confidence without long holding periods
✅ Exclusions for hygiene and personalized products → Prevents abuse
✅ Separate policies for clothing vs. fitness products → Clear expectations for customers
✅ Prepaid label deduction for change-of-mind returns → Reduces unnecessary costs
✅ Fast resolution for defective items → Builds customer trust
