Return Policy
S_F Wellness & Couture – Refund & Return Policy
At S_F Wellness & Couture, we are committed to providing high-quality wellness and fashion products. If you're not completely satisfied with your purchase, we’re happy to assist with returns, exchanges, and refunds based on the guidelines below.
1. Returns & Exchanges
You may return or exchange eligible items within 30 days of receiving your order.
Eligible Returns:
✔ Clothing – Must be unworn, unwashed, and in original condition with tags attached.
✔ Fitness Equipment & Accessories – Must be unused and in original packaging.
✔ Proof of Purchase – Order confirmation or receipt is required.
✔ Exchanges – Available for the same item in a different size or color (subject to stock availability).
Non-Returnable Items:
❌ Final Sale & Digital Products – Gift cards and digital purchases are non-refundable.
❌ Hygiene-Sensitive Items – Opened resistance bands, yoga mats, water bottles, or similar items.
❌ Customized/Personalized Items – Products with custom engraving or designs.
2. Refund Process
🔹 Inspection – Returns are inspected within 5 business days after arrival.
🔹 Approval – If approved, a refund is processed to your original payment method within 3–7 business days.
🔹 Denial – If rejected (due to signs of use/wear), we will notify you and return the item.
3. Return Shipping
📦 Customer Responsibility – Return shipping costs are the buyer's responsibility unless the item is defective or incorrect.
📦 Trackable Shipping – We recommend using a trackable shipping service to prevent lost returns.
📦 Prepaid Label Deductions – If we provide a prepaid return label, the shipping cost may be deducted from your refund (excluding defective/incorrect items).
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at strengthfaith10@gmail.com within 7 days of delivery with photos.
✔ Free Replacement or Full Refund – We will cover all costs for defective or incorrect items.
5. Exchanges
🔄 Size or Color Changes – Return the item for a refund and place a new order.
🔄 Defective Items – Will be replaced at no cost.
6. Late or Missing Refunds
💳 If you haven’t received your refund after 10 business days:
✔ Check with your bank or payment provider – Some banks take additional time to process refunds.
✔ Still need help? Contact us at strengthfaith10@gmail.com for assistance.
Why Shop With S_F Wellness & Couture?
✅ Fair & Clear 30-Day Policy – Encourages hassle-free shopping.
✅ Hygiene & Personalization Exclusions – Protects product integrity.
✅ Separate Policies for Apparel & Fitness Gear – Sets clear expectations.
✅ Prepaid Label Deduction for Change-of-Mind Returns – Minimizes unnecessary costs.
✅ Fast Resolution for Defective Items – Builds trust and satisfaction.
For any questions, feel free to reach out to strengthfaith10@gmail.com. We’re here to help! 😊